Policy

Shipping & Refunds

Operational policy template for research-use products.

Processing

Orders are typically reviewed and processed within 24-48 business hours after payment authorization and compliance review.

Shipping

Shipping methods, tracking, and temperature-sensitive handling options are finalized during WooCommerce checkout based on destination and product availability.

Refunds

Due to the nature of research materials, returns may be limited. Refund eligibility depends on order status, shipping condition, documentation, and applicable law.

Damaged shipments

Contact support promptly with order number, tracking number, photos, and package details so the shipment can be reviewed.