Procurement review before acceptance
Submitting a procurement inquiry does not guarantee acceptance, fulfillment, shipment, refund eligibility, pricing, or future availability. Requests may be reviewed before acceptance for buyer qualification, documentation status, compliance context, shipping requirements, fraud controls, processor requirements, legal requirements, and company policy.
Cancellation before shipment
VEXA Biotech may refuse, cancel, delay, or decline fulfillment before shipment if compliance, verification, documentation, legal, carrier, processor, fraud, or company-policy concerns arise. Cancellation terms may vary depending on whether a request has been reviewed, accepted, shipped, fulfilled, or declined.
Payment status
Online payment is not active on the public site. If online payment processing is enabled in the future, refunds will be handled through the approved PCI-DSS compliant payment gateway and according to the finalized policy in effect at that time.
Returns after shipment
Products may be non-returnable after shipment where safety, chain-of-custody, storage, documentation, regulatory, or research-use considerations apply. No refund or return language should be interpreted as allowing wellness, therapeutic, personal, household, consumer, human, or veterinary use.
Damaged or lost shipment review
Damaged or lost shipment issues are handled through support review and carrier documentation. VEXA Biotech may require photos, tracking information, package details, carrier records, documentation, or other information before reviewing a shipment issue.
Fraud and abuse controls
VEXA Biotech may restrict repeat submissions, suspicious activity, reshipment abuse, refund abuse, attempted policy circumvention, identity mismatch, unverifiable buyer details, or requests inconsistent with research-use-only requirements.